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What is self-exclusion?
If you or a loved one is interested in doing so, Voluntary Self Exclusion is available at Seneca Casinos. A person who requests a Voluntary Self Exclusion may not enter the premises of any Seneca Gaming Corporation property and will not be eligible to receive any promotional offers or comps while their Voluntary Exclusion is active.
Self-exclusion means asking a gambling provider to exclude you from gambling with them for a length of time, usually between six and twelve months but this can be for up to five years for online gambling. All gambling providers in Britain must provide consumers with this option, allowing any customer who has followed the procedure to request self-exclusion to be refused service and prevented from gambling during this time period.
Please then consider also calling the National Gambling Helpline on 0808 8020 133 who can offer you free, confidential advice and counselling as our experience is that self-exclusion can be helpful but will be more effective if you also give us a call.
How the schemes work:
- You will be excluded for a minimum six month period (12 months for betting shops)
- You will have to supply proof of identity including a photo
- You will be removed from all marketing databases and you will not be contacted during the period of your self-exclusion
- You cannot leave the scheme before the exclusion period has expired
- If you leave the scheme once the self-exclusion period has expired you will not be automatically added to any marketing databases.
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- Self-exclusion is a formal process where a gambler chooses to be banned from accessing legal gambling activities in a specified venue. The player can voluntarily exclude themselves from gaming facilities in different jurisdictions. Gamblers can simply fill out a Voluntary Self Exclusion Request form online.
By joining self-exclusion schemes you are agreeing that:
- the information you provide to join a scheme will only be shared with operators within the specific scheme
- you will stay away from the venues from which you have self-excluded.
It is up to you to keep to your self-exclusion agreement but the company and the staff will do all they reasonably can to help you. If you visit a venue from which you have self-excluded you will be asked to leave and the other venues in the scheme will be informed.
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How to self-exclude
You can self-exclude from either each separate company you might gamble with, or from multiple companies at the same time.
To self-exclude from a particular venue, ask the staff there for details. Online, look for the 'Responsible Gambling' or “Safer Gambling” section of the website, or the help section.
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To self-exclude from more than one venue or website at the same time, use the 'multi-operator' schemes listed below for each of the types of gambling you want help avoiding.
Online gambling
If you would like to self-exclude from online gambling you can visit GAMSTOP which now enables UK and NI residents to exclude themselves from all gambling sites licensed to operate in Great Britain for free, for a period of 6 months, 1 year or 5 years.
All online gambling websites must provide a facility for you to self-exclude from that company. This can usually be found in the 'Responsible Gambling' or “Safer Gambling” section of their website, or through your personal account page. Call the customer services number on the website, or email them if you need help with this.
Arcades and Adult Gaming Centres
You can nominate from a single arcade or select a number of arcades you wish to self-exclude from. Just ask any member of staff for help in doing so. This cannot be done online but for further details, click here.
Betting shops / Bookmakers
You can nominate the betting shops you wish to self-exclude from. These are usually identified by you as those that are close to your home, your work or other activities. To self-exclude from more than one bookmaker in your area, call the self-exclusion helpline on 0800 294 2060. For further details, click here.
Bingo venues
To self-exclude from licensed bingo premises across Great Britain, the quickest way to register is at your local bingo club. You can request the contact details for your local licensed bingo premises from The Bingo Association by clicking here.
Casinos
SENSE allows people to voluntarily enroll in a scheme to exclude themselves nationally from all land-based casinos in the UK. For further information, click here.
Going On Voluntary Self-Exclusion
For some people at some point in their lives and for a variety of reasons it may be wise to “take a break” from casino gaming. If you or a loved one is interested in doing so, Voluntary Self Exclusion is available at Seneca Casinos. A person who requests a Voluntary Self Exclusion may not enter the premises of any Seneca Gaming Corporation property and will not be eligible to receive any promotional offers or comps while their Voluntary Exclusion is active. Persons who wish to seek further information or request a Voluntary Self Exclusion while on-premises at any Seneca Gaming Corporation property may do so by inquiring with Security personnel who will direct them to an Inspector of the Seneca Gaming Authority. If a person who has been voluntarily excluded enters the premises while under exclusion, he/she is subject to arrest for trespassing and any winnings will be forfeited. Voluntary Self Exclusion, once entered into, remains in effect until a written request for reinstatement has been submitted and approved as described below. Due to a certain amount of lag time in our direct mail program, a person who has entered into Voluntary Self Exclusion may continue to receive mailed offers from us for a short period of time. These should be disregarded and will not be honored.
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Getting Off Of Voluntary Self Exclusion
After one year, a person who has voluntarily self excluded themselves may request permission from the Seneca Gaming Authority to get off of Voluntary Self Exclusion. This may be done by sending a letter addressed to:
Seneca Gaming Authority
c/o Director of Inspectors
777 Seneca Allegany Blvd
Salamanca, NY 14779
or
Seneca Gaming Authority
c/o Director of Inspectors
345 Third Street—Suite 404
Niagara Falls, NY 14303
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Please note that once entered into Voluntary Self Exclusion remains in effect at all Seneca Gaming Corporation properties until written confirmation otherwise has been received from the Seneca Gaming Authority.
Suspension of Credit Privileges
Any of our credit customers may suspend their credit accounts at any time. This may be done by contacting the Seneca Gaming Authority in the manner listed above with respect to voluntary exclusion from Seneca Casinos.
Help for Problem Gaming
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The New York Council on Problem Gambling is a non-profit independent corporation dedicated to increasing public awareness about problem and compulsive gambling, and advocating for support services and treatment for people adversely affected by gambling. Seneca Casinos encourages any of its patrons who think they may have a problem with gambling to seek information and assistance by calling the Council toll free at 1-877-8-HOPENY.